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  #1  
Old 09-18-2012, 01:07 PM
richwallot richwallot is offline
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Default AAM Server Alarm - SOFTWARE VM 602

This alarm is showing in the server - not messaging - messaging has no alarms.

I cannot find a reference to this alarm. Any one have an idea?

Thanks
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  #2  
Old 09-28-2012, 06:09 AM
tilwa tilwa is offline
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This is known issue with Avaya Aura CMM 6.0. Check this link for the PSN for this issue. Upgrade to 6.2 SP0 should fix it.

https://support.avaya.com/css/P8/documents/100161043
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Old 09-28-2012, 09:08 AM
richwallot richwallot is offline
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The PSN refers to CMM and this issue is in AAM though they may be similar fixes.
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Old 09-28-2012, 12:06 PM
csteinh csteinh is offline
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I believe the 602 error is just a generic indication alarm that there are core files present. You would probably need to check to see what core files are present, their age, get them investigated if necessary or possibly upgrade as tilwa suggests.

Chuck
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Old 09-28-2012, 12:12 PM
richwallot richwallot is offline
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Can you define "core" software?
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Old 10-01-2012, 11:23 AM
csteinh csteinh is offline
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I was referring to core files. When a program terminates in an unexpected way a core file containing info such as memory and register information is created to assist in troubleshooting the reason behind the termination. My understanding is that the 602 error is an indication that there are core files present.

Chuck
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  #7  
Old 03-04-2013, 08:55 AM
markdennis markdennis is offline
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Default CMM 6.2 with SP2

I have just implemented the above and i to am getting the 602 alarm yet the voicemail works perfectly, i just cannot clear the alarm.
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  #8  
Old 03-04-2013, 08:58 AM
richwallot richwallot is offline
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This was resolved for us with a patch. Thanks.
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  #9  
Old 06-05-2013, 08:55 AM
briskj briskj is offline
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I'm at CMM 6.2 SP2 and still have the Software VM 602 alarm in CM under messaging alarms, but there are none in the vm itself.
How can I clear this alarm? I already rebooted it.
thanks,
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  #10  
Old 10-02-2013, 02:41 PM
sheasley sheasley is offline
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Core alarms are typically cleared when the core dump file is removed. It's best to report these to Avaya Support so they can investigate the maintenance log around the time of the fail and determine if the cause is a known issue.
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