Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-03-2016, 02:28 AM
stankn stankn is offline
Member
 
Join Date: Jan 2015
Posts: 6
stankn has 10 reputation points
Default POM blocks all MPP sessions

Hi guys,

I have really big problem installing POM in CC Elite environment. Here is the configuration:

  • EPM, AEPM, MPP - v7.0.2 OVA depolyed
  • POM installation for each EPM - v3.0.2
  • application server(tomcat) is on EPM
  • DB server is internal PostgreSQL on EPM
  • I have no license, but system is in 30 days grace period
  • environment is SIP, using Session Manager
After installation and configuration of POM, when I start Agent Manager service, this is what I can see in logs respectively:


"Waiting for router of zone Default to get initialized" - multiple times
"Unable to create session, max threshold of 30 reached"
"Find_MPP_with_Resource returned an error. No resources available"
"Failed to launch OCWS. OCWS Fault: AppIntfServiceSOAPImpl::launchCCXML(), Find_MPP_with_Resource() No resources available"


So, what I've found on MPP is that those 30 sessions are used by 0:PomDriverApp and 0:Nailer application. This happens in about 20 seconds after starting of Agent Manager service, and after that the whole system goes down. At this point, all I can do is to restart MPP.



I have to mention that I've tested EP inbound and OCWS and it works until I start Agent Manager. Also, I've tested some basic POM campaign in that 20 seconds before everyting go down, and it works.
I payed attention on Nailer (http://172.31.10.67:7080/Nailer/ccxml/start.jsp) and
PomDriverApp (http://172.31.10.67:7080/PomDriverApp/ccxml/start.jsp) names. I've exchanged certificates, step by step using documentation. Everything is in Default Zone, I didn't touch it at all. As you could see, password for OCWS is ok because it works.



If someone has any idea, I will really appreciate it to share it with me.


Thanks,
Nikola
Reply With Quote
  #2  
Old 03-10-2016, 06:15 AM
sandeepreddy sandeepreddy is offline
Hot Shot
.
 
Join Date: Oct 2011
Posts: 20
sandeepreddy has 10 reputation points
Default

Hi Nikola,

Please make sure the Nailer and driver apps are configured to use https and re-exchnage the certificates once done. Should address the router not getting initialized issue.
Reply With Quote
  #3  
Old 05-10-2016, 07:51 AM
stankn stankn is offline
Member
 
Join Date: Jan 2015
Posts: 6
stankn has 10 reputation points
Default

Quote:
Originally Posted by sandeepreddy View Post
Hi Nikola,

Please make sure the Nailer and driver apps are configured to use https and re-exchnage the certificates once done. Should address the router not getting initialized issue.
yeah, applications should use https...

Thank you very much!

Nikola
Reply With Quote
  #4  
Old 10-24-2016, 02:24 PM
eromagnoli eromagnoli is offline
Aspiring Member
 
Join Date: Aug 2010
Location: Santiago, Chile
Posts: 1
eromagnoli has 10 reputation points
Default Which was the solution to the problem ?

Can you pleasse tell me if you found the solution to this problema ??
If so, can you please share it ?

thanks,
Eugenio
Reply With Quote
  #5  
Old 02-13-2017, 06:38 AM
stankn stankn is offline
Member
 
Join Date: Jan 2015
Posts: 6
stankn has 10 reputation points
Default

Quote:
Originally Posted by eromagnoli View Post
Can you pleasse tell me if you found the solution to this problema ??
If so, can you please share it ?

thanks,
Eugenio
httpS://172.31.10.67:7080/Nailer/ccxml/start.jsp
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:15 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.