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Old 01-13-2016, 02:07 AM
lebon lebon is offline
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Default Task Flows route to Agent

Hi all,

in my script:
- Call flow then IVR script, I have a variable, this variable (TAG) contains the agent phone number ( from a database query), I return to my call flows, and I want routed to this number , and if my agent is unavailable or busy route to a group

- If my IVR, I did a "route to" to this variable, I lose context of the Call

- But in the call flows, I find "route to"

- how to make a "route to" ?

Thank by advance

Yvan
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Old 06-14-2016, 05:39 AM
otto11 otto11 is offline
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Default

Hi There

Did you ever get this to work?

Having the same requirement/issue

Thanks in advance!
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