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Old 09-20-2018, 11:35 AM
arsha2 arsha2 is offline
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Default IPOCC- TF or IVR script can dial external Numbers
Can IPOCC Rls 10.1 Task flow or IVR script dial external caller mobile number. if yes which element / variable can be used to dial any external number with prior trunk access code.
any idea?
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Old 09-24-2018, 10:06 AM
lebon lebon is offline
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Hi,

- the easiest "external destination" in system tab then in CFE "external destination" module
- if an agent or supervisor needs to change this number, you use "TAG", then put the TAG in external destination
- In UI put the TAG

Yvan
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