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Old 03-27-2017, 06:15 PM
sharm316 sharm316 is offline
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Default ACCS agents login
Hello All,

I had a quick question regarding ACCS. Can we get agents to login/out of the queues through the phones?
In IPOCC, the only way to do it is from the user interface
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Old 04-03-2017, 02:14 PM
gsanadze gsanadze is offline
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to my knowledge the answer is no. Agent Desktop is mandatory
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Old 05-13-2017, 03:23 AM
johns1224 johns1224 is offline
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Gsanadze is right. The agent desktop is mandatory.
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