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Old 01-04-2016, 10:04 PM
singh724 singh724 is offline
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Default Cannot see auto attendant tab in ipo

dear all,

i am a little new to the avaya voice systems. but caught up really fast as i have worked long on cisco voice.
i have come across a strange problem that i cannot see the auto attendant tab in a customers IPO configuration. i have to make some IVR flow for them distributing them in hunt groups with recorded messages. but strangely i cannot see the AA tab inside it
is it the problem of the older software version that the customers AVAYA IPO is on...i mean do i need to upgrade it first or some registry settings i have to do on my laptop to see that AA tab..??
i have attached the screenshot of the menu options that we see in the IPO. The system is IPO 500V2 and one VCM32 PRI card for E1 termination.

i would be grateful for helping comments.

thanks in advance.

Anshuman SIngh
+971 555012936
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File Type: docx error_avaya_SAFETY_GROUP.docx (64.1 KB, 2 views)
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  #2  
Old 01-05-2016, 12:31 AM
singh724 singh724 is offline
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OKAY.. its resolved.. actually the voicemail type was selected as none rather than embedded voicemail... i enabled the voicemail type and now i can see the tab..
sorry for the silly question asked..
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Old 01-05-2016, 12:25 PM
thiel2 thiel2 is offline
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Hope the customer didn't actually have Voicemail PRO running on a PC or Application Server, separate from the IP Office control unit. If so, that is where the automated attendant modules are created, and also if so, you disabled their voicemail service by switching to Embedded.
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Old 01-19-2016, 07:39 AM
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marzahn marzahn is offline
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Smile No Silly Questions Here

Quote:
Originally Posted by singh724 View Post
OKAY.. its resolved.. actually the voicemail type was selected as none rather than embedded voicemail... i enabled the voicemail type and now i can see the tab..
sorry for the silly question asked..
You provided the solution here. That makes this far from silly.

Though they may be too embarrassed to say so. Your message will undoubtedly help someone with a similar issue find his or her way.
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Bill Marzahn
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299 Promenade Street
Providence, RI 02908-5720
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