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Old 11-30-2016, 11:53 AM
mcdon112 mcdon112 is offline
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Default WFO 12SP1 QM call recording playback question

In our old witness system we could have QM call a physical or softphone which acted as the conduit for audio in call recording playback. Our current WFO interactions plays back the QM call through the pc speaker only.

Someone was asking about our old method. I assume the physical or softphone playback option might still be available, but as a separate API WFO we need to purchase?
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