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Old 03-12-2014, 05:28 AM
vpraja vpraja is offline
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Default How to get Events of Line Buttons


Can any One help me for getting events of Line Buttons
Like detect the when user press the Manual-In Line Button during calls .

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Old 03-12-2014, 03:34 PM
jjashley jjashley is offline
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It would depend on the type of endpoint, if this is a soft endpoint i.e. one-x or ip-agent, there are log files that can be checked. Otherwise the only way I know of is via MST trace.
Joe Ashley
Avaya Solutions Engineer
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Old 03-14-2014, 10:46 AM
richa164 richa164 is offline
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Default Cms

If you have cms reporting , this would be a solution for you.
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