Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-22-2010, 12:02 PM
beckyanne beckyanne is offline
Aspiring Member
 
Join Date: Apr 2010
Posts: 1
beckyanne has 10 reputation points
Default how do you change calculations for standard Agent report

We are trying to change the calculation for a standard Agent report(Agent Split/Skill Daily). The (Held Calls) field count is inflated when a automatic or manual transfer is implemented. We are trying to change the Held Calls field to subtract any held calls with a 00:00 time.
CMS v12
Attached Files
File Type: docx VDN.docx (12.8 KB, 10 views)
Reply With Quote
  #2  
Old 04-26-2010, 03:06 AM
mshete's Avatar
mshete mshete is offline
Hot Shot
.
 
Join Date: Jan 2010
Posts: 19
mshete has 10 reputation points
Default how do you change calculations for standard Agent report

Hi beckyanne

Would appreciate if you upload a .doc file and not a .docx file. Not everybody can access .docx files.

Thanks
Reply With Quote
  #3  
Old 04-28-2010, 05:50 AM
jrajpal jrajpal is offline
Member
.
 
Join Date: Mar 2010
Posts: 4
jrajpal has 10 reputation points
Default

We cannot make changes to the calculation of the Standard CMS reports.

If we need reports as per our need we need to build customize reports.
In case you would like Avaya to help with the creation of custom reports then Avaya Professional Services team can help you.
Reply With Quote
Reply

Tags
cms, reports

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:19 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.