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Old 12-17-2013, 09:13 AM
smaiyaur smaiyaur is offline
Join Date: Nov 2013
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smaiyaur has 19 reputation pointssmaiyaur has 19 reputation points
Default CS1K 7.65SW/CDR format mismatch between 7.5 and 7.65

Customer's CDR parser is unable to work with new CDR format since R7.6.
Line 3 length was increased from 51 characters to 53 characters.

1. Configure CDR.
2. Make a call.
3. Check the CDR record for the call.

CDR is configured.

UPGRADE/FRESH INSTALL: upgrade from R7.5 to R7.6

1. CDR is configured.
2. The call is established.
3. CDR record's line 3 length has 51 characters.

1 - 2. As expected.
3. CDR record's line 3 length has 53 characters.

CDR parser is unable to work with new CDR format since R7.6. Cannot collect CDR statistics.

The new design added the char C, or A, or two spaces to
indicate the side disconnected from the ACD call. A - ACD agent disconnected, C - a
caller disconnected in case ACDD in the CDR block is set to Yes. If ACDD is set to
No, two spaces are printed out. The customer's setting is No, so 2 spaces are
printed out. This behaviour will be documented.

Avaya is aware of the issue and working on a fix for this issue.
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