Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 03-03-2016, 11:54 AM
silva7 silva7 is offline
Aspiring Member
Join Date: Mar 2016
Posts: 1
silva7 has 10 reputation points
Default Longest Abandoned call time

Hi There

In CMS, is there any db item that would give you longest abandoned call time? I looked at ABNTIMES but this is cumulative. I need the maxvalue.

Thanks Tak
Reply With Quote
Old 03-03-2016, 10:53 PM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


You are correct. CMS do not have abntime with longest duration.

We have other reporting product called Avaya IQ which provide such details.

I hope it helps.
Reply With Quote
Old 03-04-2016, 09:47 PM
stphnwd's Avatar
stphnwd stphnwd is offline
Join Date: Jan 2011
Location: USA
Posts: 52
stphnwd has 10 reputation points

As shaikht stated you would need to use something else for this as you are looking for the ABNTIME as it relates to a single call. CMS doesn't store call details within the database.

Yes, I know, CMS Call History can store this data but not for meaningful purposes in the long-run.

The APS CMS Interface ECH-Handler is one way that the CMS call history data can be obtained and sent out to another system where the file is consumed, stored into a database that would provide meaningful data retention for these types of records.

Avaya Contact Analyzer is another prime example that would deliver this ability along with the data retention time to allow for meaningful reporting.
Stephen Wood
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 12:59 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.