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Old 03-07-2016, 11:31 PM
frade2 frade2 is offline
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Question POM Question

Good Morning Experts,

I have a question related to POM, I hope you could help me, any help is much appreciated.

Some times, using preview dialing, we recieve from Operator the "486 Busy Tone", in fact, the other side is communicating.
The problem is because the Agent DOES NOT hear the Busy Tone. Who is responsible of offer that Busy Tone? AAEP/POM has the possibility of Offer??

The Arquitecture is CS1000 + AACC (Avaya Blue) and MAS (Media Application Server) and System Manager to manage the SIP Trunk + AAEP + POM.

Many Thanks
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