Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Thread Tools Search this Thread Display Modes
Old 03-15-2019, 02:34 AM
kelly207 kelly207 is offline
Join Date: Oct 2017
Posts: 3
kelly207 has 10 reputation points
Default Headset Issues with Firmware H.323 6.8.0

I've Deployed the H.323 firmware 96x1-IPT-H323-R6_8_0_03-013119 to a small site and had mass feedback within a day that headsets were experiencing audio issues.
The site is a mix of Jabra/Sennheiser/Plantronic headsets all experience the same issue with a distant low volume pickup on the mic.
Additionally noticed a lot of background white noise when speaking to a user with one of these headsets.
Anyone else seen similar issues?

Rolled the site back to 96x1-IPT-H323-R6_7_1_04-112718 and sound problems have gone
Reply With Quote
Old 04-01-2019, 02:58 AM
kelly207 kelly207 is offline
Join Date: Oct 2017
Posts: 3
kelly207 has 10 reputation points

Document Title: PSN020399u - 9608G and 9611G phones with 6.8.0 H.323 software using Headsets have low outgoing audio volume.
This document is located at the following URL: click here

Product: 9600 Series IP Deskphones
Release Version: H.323 6.8.x
Document Category: Product Support Notices
Reply With Quote
Old 04-17-2019, 12:13 AM
gwebster gwebster is offline
Join Date: Mar 2010
Location: Ottawa
Posts: 143
gwebster has 25 to 49 reputation pointsgwebster has 25 to 49 reputation points

H.323 6.8.1 was just released today with the fix for this.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:07 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.