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Old 03-14-2017, 04:27 AM
gsanadze gsanadze is offline
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Default ACCS does not log voice calls

When voice call arrivers, it is not recorded in the data base, so when the same customers calls again, there is no history information available.

It works fine for all other contact types - e-mail, Web chat, outbound - but voice calls (Skill1) are not logged in database.

Any idea why?
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Old 03-29-2017, 02:29 AM
gsanadze gsanadze is offline
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Default no answers to my question - let me add comments

as noobody answers, I will add some notes here

when Supervisor initiates Contact Search there is a possibility to search by skill set

Interface allows you to select avalible skills. So, my question is - why there is no voice skills among available skills to search?

Only multimedia (OB, WChat, EM ... ) but no Slill 1 or Skill 2 - voice skills.



Any idea?

Thx
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Old 03-30-2017, 03:09 PM
gsanadze gsanadze is offline
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Default I found the reason

the Reporting Server was not configured
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Old 05-17-2017, 10:07 PM
cartw7 cartw7 is offline
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Default

Hey there, gsanadze! Good to hear that you found the reason why voice calls are not logged into the database.
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