Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Old 05-31-2011, 02:25 PM
justinw justinw is offline
Aspiring Member
Join Date: Sep 2010
Location: Utah
Posts: 2
justinw has 10 reputation points
Default ESS Problem

My system is CM 3.1 with S8710 pair and a single S8500 ESS server at one location.

Three days ago I started getting alarms on my main server that say file sync failed for LSP/ESS. When looking at the File Synchronization Status Summary on the main server it says:

"status does not exist for lsp synchronization number 1"

In the maintenance web page for the ESS it showed only three lines for the File Sync summary that were similar to the one above.

After trying to manually save translations to the ESS a couple of times I elected to try a reboot of the ESS. The server came back up, but will still not sync with the main server pair, and now the web interface is borken. I can ping the ESS, I can telnet to the ESS, but no web interface. When I try to restart httpd from the command line I get:

"Starting httpd: httpd: bad group name apache

In looking at the /etc/group file on the ESS it appears there may be some groups missing, at least when compared to the /etc/group file on the main server.

I am trying to determine now if the two issues (broken file sync and broken web interface) are related or if they are separate issues.

I would appreciate any help or even a general direction to go.
Reply With Quote
Old 09-14-2011, 05:26 PM
hongc hongc is offline
Hot Shot
Join Date: Aug 2011
Posts: 20
hongc has 10 reputation points


I understand it's been a long while - are you still experiencing the issue? if yes please open a ticket with the Avaya service desk and we can work on it.

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:07 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.