Paging Causes One-way Audio Silence

[cruz278]

Hi Everyone,

I have this issue we or our third party Avaya supporters can't seem to completely fix. The issue intermittently occurs when anyone user page causes any call that are already connected to lose audio one way (from customer to us) for as long as the page is active. When they lose audio the call becomes completely silent and the other part is not heard. Then when the page ends the call resumes audio both ways. So the call isn't lost at all just the audio one way momentarily until the page stops. My one QoS change to the 46xxx settings txt file helped allot because those settings weren't implemented yet since they were in use with our old Mitel PBX. Any help or suggestions would be deeply appreciated. Our IP Office vs is Version 9.1.8.0 Build 172 and we have about 50-100 extensions in use with most of them being on premise and 25% or less being remote workers. The phones in use are 1608's and 9608's. The system codec in place are g711 and g729.