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Old 09-16-2011, 10:56 AM
hcmopsavaya hcmopsavaya is offline
Join Date: Sep 2011
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Default Bridged-Appearance and Microsoft OCS Interaction

The setup:
Avaya Communication Manager (CM) 5.2.1
Avaya Application Enablement Service (AES) 4
Microsoft Office Communicator Server (OCS)
all desk phones are IP (4621 & 9640)

We're running the OCS desktop client and it works well. We recently found that bridged-appearances behave differently than regular call-appearances.


Calls answered on bridged-appearances can't be disconnected from the OCS client.

Any suggestions, thoughts, comments (poems?) would be greatly appreciated.

Thanks in advance,
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Old 10-03-2011, 03:57 PM
djiang djiang is offline
Join Date: Sep 2010
Posts: 8
djiang has 10 reputation points

Please collect the list trace/remote access and contact Avaya service desk to log a ticket
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