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Old 10-19-2015, 03:45 AM
garyy garyy is offline
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Join Date: Oct 2015
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Default some questions about agent group

1.Can I change the ring mode for agent groups in IPOCC 9.1.0 as the Hunt Group before(such as ring all etc.) ?
2.The agent will sign off the agent group after the ring timeout (15s by default),how can I solve it except for setting the ring timeout 0 ?
3.BTW,is there any detail user guide for Administration->Configuration?

Last edited by garyy; 10-19-2015 at 04:29 AM.
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Old 10-19-2015, 06:13 AM
george6 george6 is offline
Join Date: Sep 2015
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1. You cannot use the ring modes available for IP Office hunt groups. Call routing is entirely dependent on IPOCC routing logic
2. You cannot prevent the sign off other than ring timeout of 0
3.For help I think best is you can use help from User interface itself and pressing F1 for specific help. For telephony related configuration you can also use https://downloads.avaya.com/css/P8/documents/101005628 (IP Office Contact Center-Telephony User Interface Configuration Task Based Guide)

Last edited by george6; 10-19-2015 at 06:26 AM.
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Old 10-19-2015, 06:53 AM
wellington35 wellington35 is offline
Join Date: Jul 2012
Location: Orlando, FL
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Ring Groups or Group Ring Mode is not supported in any Call Center Apps. you must use Linear (Sequential), Circular (Rotary), or Most Idle modes
Wellington Paez
Senior Convergence Specialist @ Carousel Industries
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