Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 02-09-2012, 02:44 PM
ewanstronge ewanstronge is offline
Aspiring Member
Join Date: Feb 2012
Posts: 1
ewanstronge has 10 reputation points
Cool PC 4.2.1 Redialling RPC

On our PC 4.2.1, just one list seems to be redialling RPC and closed records. One customer in particular was excluded but redialled the next day. This is happening for many of the records, but only on this job. Checked selections and strategies, anything else I should be looking at?
Reply With Quote
Old 02-22-2012, 12:29 AM
aman1 aman1 is offline
Aspiring Member
Join Date: Apr 2010
Posts: 1
aman1 has 10 reputation points
Default PC 4.2.1 Redialling RPC.

Hi Ewan,

Kindly check if you have included RPC and closed record code's in the latelist/latemark. Say you call on a list today and a record is marked as RPC and closed record. Now next day again that record comes in the list, if these codes are not included in the latelist/latemark then that record will be left blank and the codes will not be carried forward, so would be callable.
Hence kindly check if you have included these codes in the latelist/latemark section.
Let us know if you still have any query.

Reply With Quote
Old 03-01-2013, 08:38 AM
daceyreddick daceyreddick is offline
Join Date: Jun 2011
Posts: 3
daceyreddick has 10 reputation points

You mentioned that this is occuring only for one campaign - Are there any other campaigns also based on this calling list for which this is NOT happening? Also, are recalls active on this list?

My first thought (if indeed this is job-specific) would be the 'results' tab in the selection. Depending how/what data makes it to your calling list, this tab determines if those records that were previously dialed and given one of your completion codes will make it to the call selection.

Good luck!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 04:23 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.