Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications
Reload this Page one-X Agent | can you remove default Aux 0?
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-23-2021, 01:10 PM
chan445 chan445 is offline
Member
  
Join Date: Aug 2020
Posts: 3
chan445 has 10 reputation points
Default one-X Agent | can you remove default Aux 0?
Does anyone know if you can set it up where once an agent logs into Avaya one-x Agent, if it can be set so they are automatically in Ready-In/Auto-In to take calls?

Instead of being put in the default Aux 0 state?
Reply With Quote
  #2  
Old 05-06-2021, 11:43 PM
hart83 hart83 is offline
Aspiring Member
  
Join Date: Jun 2020
Posts: 2
hart83 has 10 reputation points
Default
Hi Chan455, yes you can.
Go to the setting, agent settings and set the "Default Agent state upon ACD connection" to available.
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 08:45 PM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.