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Old 03-23-2021, 01:10 PM
chan445 chan445 is offline
Join Date: Aug 2020
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Default one-X Agent | can you remove default Aux 0?

Does anyone know if you can set it up where once an agent logs into Avaya one-x Agent, if it can be set so they are automatically in Ready-In/Auto-In to take calls?

Instead of being put in the default Aux 0 state?
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Old 05-06-2021, 11:43 PM
hart83 hart83 is offline
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Join Date: Jun 2020
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Hi Chan455, yes you can.
Go to the setting, agent settings and set the "Default Agent state upon ACD connection" to available.
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