Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-29-2019, 02:22 PM
kridley kridley is offline
Aspiring Member
 
Join Date: Jul 2019
Posts: 2
kridley has 10 reputation points
Default Upgrade from 11.0 SP2 to FP4

The upgrade was done on an IOP 500V2
After upgrading, I discovered that the 46xxsetings file was not on the SD card of the IPO
I went to file management, and uploaded system files, and the settings file was not uploaded
The file is in C:\Program Files (x86)\Avaya\IP Office\Manager
I discovered that uploading system files does not pull files from C:\Program Files (x86)\Avaya\IP Office\Manager it actually pulls the files from C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system
So I copied the 46xxsetings file to C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and uploaded system files again
Still no settings file on the SD card
I then discovered that Uploading System Files checks a file list in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards, and the settings file is not in the list, along with a lot of other files
There are only 229 files in this list that are placed into the Primary, and Backup directories on the SD card
There are 353 files in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and 423 system files in C:\Program Files (x86)\Avaya\IP Office\Manager (This is excluding all of the config BAK files)

OK done with the background...Now for the Questions:

Why did the settings file get deleted?
Why is the settings file missing from the File List?
How do I know that other files are not missing?
Why do only half of the files in the Manager Directory get loaded on to the SD card?

My vendor Avaya Support was no help - Their response was to just upload the settings file manually
So I turn to the Masters in this group, please enlighten me.
Reply With Quote
  #2  
Old 07-30-2019, 07:16 AM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 553
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

There is no 46xxsettings.txt file by default. The system automatically generates a temporary one in response to a request from a phone, using various system settings to generate the contents of the file. It then erases that temporary file once sent to the phone.

The only way a permanent settings file gets onto the SD card is if you or someone else puts one there*. Was that ever done?

Why are you so agitated by the lack of the settings file - ie. what is it that you want to do which requires the file?


*Editing the 46xxsettings.txt file on IP Office systems is very much deprecated for 11.0 and higher. If you have any special settings that you need to give to the phones, put them in a 46xxspecials.txt file that you upload to the SD card.

Last edited by markgallagher; 07-30-2019 at 07:29 AM.
Reply With Quote
  #3  
Old 08-05-2019, 02:42 PM
kridley kridley is offline
Aspiring Member
 
Join Date: Jul 2019
Posts: 2
kridley has 10 reputation points
Default

The settings file that was there before I upgraded, was modified it to set the 9608 screen saver to the company logo, after the upgrade the logo was removed from the phone's
This is when I discovered that the settings file was missing on the SD card

I'm agitated because my Vendor's Avaya Support Team is telling me that the settings file does not get auto-generated and it only gets uploaded by using the upload system files option in the SD card file management screen
When this didn't work I had to find out why (read original post)

If this file is supposed to be auto-generated, why is it not there?
There are 30, 9608 phones that used the settings file to download the company logo as the screen saver on the phones, I would think that at least one of the phones should have asked for it
Reply With Quote
  #4  
Old 08-05-2019, 11:10 PM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 553
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Your vendor is absolutely wrong, the 46xxsttings.txt file can be auto-generated and as I said, the recommendation is to let the system auto-generate the 46xxsettings.txt file and put any special settings that you require into a separate 46xxspecials.txt file (when that file is present the system automatically adds a GET 46xxspecials.txt command to the end of its auto-generated file).

"If this file is supposed to be auto-generated, why is it not there?" -as I said, the auto-generated file is only created temporarily to fulfill a request from a phone and then it is deleted.

You can test what file is being supplied for yourself using a web browser. Enter http://<address of your IP Office>/46xxsettings.txt as the address and the file contents will be shown in the browser.

As to why your original manual settings file was deleted I can't say. If present on the SD card, then it is protetcted during processes like recreating the SD card (same as any config file or embedded voicemail messages). It would have to be manually deleted or the card reformatted.
Reply With Quote
Reply

Tags
r11 fp4, upgrade ip500v2

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:04 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.