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Old 01-31-2017, 08:07 AM
ncc group ncc group is offline
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Default Avaya Communicator for Microsoft Lync crashes on start


I've just installed the latest release of Avaya Communicator for Microsoft Lync 2013 which completed without error.

When I click on the icon, or open it via Tools in the Skype for Business client and error box opens for a nanosecond and then vanishes.

Some screen grabbing later and I know the error message is: "lync integration encountered a problem and will close". I can't see any errors in Event Viewer. Any ideas how I can troubleshoot this?

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Old 01-31-2017, 11:49 PM
aa1 aa1 is offline
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Post Avaya Communicator for Microsoft Lync crashes on start

Hi Alistair.

You may start with these. Some of the articles/docs may require you to access using your customer/partner credentials.

Title : Avaya Communicator for Microsoft Lync: How to provide debug logs to support team for troubleshooting
Article ID : ADMN113002
Article Link : https://support.avaya.com/kb/ext/ADMN113002

Title : Avaya Communicator for Microsoft Lync: Enabling debug logging when Avaya Communicator for Microsoft Lync is not starting
Article ID : ADMN112995
Article Link : https://support.avaya.com/kb/ext/ADMN112995

Avaya Communicator for Microsoft Lync service pack is Released.

Avaya Communicator for Microsoft Lync 6.4 (ACL) interoperability with Microsoft Skype for Business 2016

Buffer overflow when deploying with large dialingRules.xml

Administering Avaya Communicator for Microsoft Lync on Avaya Aura®
Chapter 14: Troubleshooting Avaya Communicator for Microsoft Lync........................  114

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Old 08-03-2017, 03:04 AM
reeve34 reeve34 is offline
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Did you have any joy? Got exactly the same on one client, yet works fine on mine.
Looking to roll out further but need to see if it's a major issue.

As a side note, mine appeared not to work today, the Avaya bar at the bottom was missing (worked fine yesterday), but I maximised then normalised the Lync Window and it reappeared.
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lync, skype

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