Avaya Communicator for Microsoft Lync crashes on start

[ncc group]

Hi,

I've just installed the latest 6.0.4.0.4 release of Avaya Communicator for Microsoft Lync 2013 which completed without error.

When I click on the icon, or open it via Tools in the Skype for Business client and error box opens for a nanosecond and then vanishes.

Some screen grabbing later and I know the error message is: "lync integration encountered a problem and will close". I can't see any errors in Event Viewer. Any ideas how I can troubleshoot this?

Thanks
Alistair

[aa1]

Hi Alistair.

You may start with these. Some of the articles/docs may require you to access using your customer/partner credentials.

Title : Avaya Communicator for Microsoft Lync: How to provide debug logs to support team for troubleshooting
Article ID : ADMN113002
Article Link : https://support.avaya.com/kb/ext/ADMN113002


Title : Avaya Communicator for Microsoft Lync: Enabling debug logging when Avaya Communicator for Microsoft Lync is not starting
Article ID : ADMN112995
Article Link : https://support.avaya.com/kb/ext/ADMN112995


PSN004849u
Avaya Communicator for Microsoft Lync 6.4.0.4 service pack is Released.
https://downloads.avaya.com/css/P8/documents/101029604


PSN004624u
Avaya Communicator for Microsoft Lync 6.4 (ACL) interoperability with Microsoft Skype for Business 2016
https://downloads.avaya.com/css/P8/documents/101015953


PSN004526u
Buffer overflow when deploying with large dialingRules.xml
https://downloads.avaya.com/css/P8/documents/101012080


Administering Avaya Communicator for Microsoft Lync on Avaya Aura®
Chapter 14: Troubleshooting Avaya Communicator for Microsoft Lync........................  114
https://downloads.avaya.com/css/P8/documents/101010448


Arbi

[reeve34]

Did you have any joy? Got exactly the same on one client, yet works fine on mine.
Looking to roll out further but need to see if it's a major issue.

As a side note, mine appeared not to work today, the Avaya bar at the bottom was missing (worked fine yesterday), but I maximised then normalised the Lync Window and it reappeared.