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Old 03-15-2016, 05:35 AM
fahmy4 fahmy4 is offline
Join Date: Mar 2016
Posts: 7
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Default SMS Status DOWN on Avaya SES Server

Hello All ,

my customer have SIP devices that register to standalone SES server version 5.2 integrated with CM4.0 , these SIP devices output are analog phones .

Issue is that phone calls from analog phones ( connected to SIP devices ) to any other phone ( EX: IP phone ) is not working properly ! sometimes i have no dial tone , sometimes i can dial but get fast busy tone , sometimes no ring at all .

Administration Done on CM side
- Created SIP trunk / SIP signaling group with CLAN as near end SES server as far end , using TLS with port 5061.
- Created administrator account profile 18.
- Added the CLAN in ip-services and made it allow SAT access , port 5023

Administration Done on SES side
- Administered the CM interface with CLAN .
- used the created account on CM and choose telnet over 5023.

when i am doing test link on SES i got the SMS status is DOWN due to time out to reach localhost.
And on the SES Alarms there is the EventID 68 minor error repeated (avCCSPPMResourceError: Authentication Failure )

I tried to access the CM with the created account i used in SES and i was able to login to SAT normally !!

Any idea behind this alarm and SMS DOWN status and how i can bring it up ? i want to fix that to isolate the issue from being in my devices before checking the third party SIP devices.

Also below a trace captured on SES between IP Phone ( 30003) and analog phone attached to SIP device ( 54326 ) and i got fast busy tone !

Mar 13 23:02:46 2016 matching filter label <30003 to 54326>: elgouna.elgouna.com: [Send Request ]
{connection: host= port=5060 protocol=UDP}
INVITE sip:54326@;transport=udp SIP/2.0
Call-ID: 8066502182f0e51ea4f56cb1b8800
From: "Telecom Network Dep." <sip:30003@elgouna.com:5061>;tag=8066502182f0e51e9 4f56cb1b8800
Record-Route: <sip:;lr>,<sip:; lr;transport=tls>
To: "54326" <sip:54326@elgouna.com>
Via: SIP/2.0/UDP;branch=z9hG4bK838383030303636363 31a343b.0,SIP/2.0/TLS;psrrposn=2;received=;bran ch=z9hG4bK8066502182f0e51eb4f56cb1b8800
Content-Length: 271
Content-Type: application/sdp
Contact: "Telecom Network Dep." <sip:30003@;transport=tls>
Max-Forwards: 70
User-Agent: Avaya CM/R014x.00.5.742.0
Accept-Contact: *;+avaya-cm-line=1
Supported: 100rel,timer,replaces,join,histinfo
Alert-Info: <cid:internal@elgouna.com>;avaya-cm-alert-type=internal
Min-SE: 1200
Session-Expires: 1200;refresher=uac
P-Asserted-Identity: "Telecom Network Dep." <sip:30003@elgouna.com:5061>
History-Info: <sip:54326@elgouna.com>;index=1,"54326" <sip:54326@elgouna.com>;index=1.1

o=- 1 1 IN IP4
c=IN IP4
t=0 0
m=audio 27196 RTP/AVP 0 18 4 8 127
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:4 G723/8000
a=fmtp:4 annexa=no
a=rtpmap:8 PCMA/8000
a=rtpmap:127 telephone-event/8000

Appreciate any support on that .

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Old 03-16-2016, 02:40 AM
fahmy4 fahmy4 is offline
Join Date: Mar 2016
Posts: 7
fahmy4 has 10 reputation points

Hello Guys ,

Any support here ??

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Old 03-16-2016, 04:14 AM
wellington35 wellington35 is offline
Join Date: Jul 2012
Location: Orlando, FL
Posts: 44
wellington35 has 10 reputation points

Make sure to have the same CODEC between UAs as well as CM and SMS
Wellington Paez
Senior Convergence Specialist @ Carousel Industries
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