Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-20-2012, 07:23 AM
stojand stojand is offline
Member
 
Join Date: Jul 2010
Posts: 5
stojand has 10 reputation points
Default Upgrade ME 6.2 - craft login to Session Manager

Hi,

I would like to know how to ssh on Session Manager 6.2 (vm ME template) with craft login or any other login.
I can't ssh with craft login, I've received challenge/response prompt.

What procedure I have to follow to login on Session Manager?

Regards
Reply With Quote
  #2  
Old 07-25-2012, 10:47 PM
zhonghuali zhonghuali is offline
Member
.
 
Join Date: Jul 2010
Posts: 5
zhonghuali has 10 reputation points
Default

Hi,

Please be noted that authentication in SM6.2 has changed compared with previous version. Craft/sroot now belongs to Avaya Service login and will be ASG-challenged.

During the SM6.2 installation , it will ask you to create a login "cust" which is used for daily maintenance. This login is not ASG-challenged. So you you can use this "cust" login to ssh into SM 6.2.

Hope this helps.

Best Regards
Reply With Quote
  #3  
Old 08-05-2012, 02:06 PM
alexhp alexhp is offline
Brainiac
 
Join Date: Nov 2010
Posts: 61
alexhp has 10 reputation points
Default

The problem with this limited account is that now partners cannot even copy the TraceSM.log or created a tcpdump, which was really useful, especially for speeding up the investigation process with support.

Any way to overcome this limitation?
Reply With Quote
  #4  
Old 09-11-2012, 01:02 AM
pbohat pbohat is offline
Aspiring Member
 
Join Date: Mar 2011
Location: Austria
Posts: 1
pbohat has 10 reputation points
Default

Hi All,

if using cust login try "sudo" for this user.
you can see a list off possible commands.
one of them is, I dont remember exactly, enablerootlogin or simmilar.
If you would read, you would guessing.
with this command you can enable tthe root account for SM.

Regards,
Peter
Reply With Quote
  #5  
Old 10-30-2012, 06:22 PM
garybull781 garybull781 is offline
Aspiring Member
 
Join Date: Oct 2012
Posts: 1
garybull781 has 10 reputation points
Default

I'm not seeing how sudo can work from a customer login. Can not enable a root account from a customer login. I can't even mount an .iso in SM to run a basic service pack upgrade. Avaya needs to give us root access to SM again, or at least expand what the cust login can do.
Reply With Quote
  #6  
Old 11-20-2012, 01:42 PM
richwallot richwallot is offline
Hot Shot
 
Join Date: Sep 2012
Posts: 19
richwallot has 11 reputation points
Default

I need to know where to go with this as well. I cannot find any documentation past actually getting SP 2 installed.
Reply With Quote
  #7  
Old 12-17-2012, 02:46 AM
bavanl bavanl is offline
Member
 
Join Date: Aug 2010
Posts: 9
bavanl has 10 reputation points
Default

Anyone found a solution for this ? I want to kill a traceSM that is stuck and cust account can not kill it .... very frustrating
Reply With Quote
  #8  
Old 01-03-2013, 09:10 AM
sfejos sfejos is offline
Aspiring Member
 
Join Date: Jan 2013
Posts: 1
sfejos has 10 reputation points
Default

Quote:
Originally Posted by stojand View Post
Hi,

I would like to know how to ssh on Session Manager 6.2 (vm ME template) with craft login or any other login.
I can't ssh with craft login, I've received challenge/response prompt.

What procedure I have to follow to login on Session Manager?

Regards
Use the same login that you have for Communication Manager! That will work!
Reply With Quote
  #9  
Old 01-04-2013, 12:25 AM
agetor agetor is offline
Whiz
 
Join Date: Sep 2010
Posts: 30
agetor has 10 reputation points
Default

sfejos is right. Use the customer account that was created for CM during installation for SM login. SM login procedure was changed in the 6.2 release.
Reply With Quote
  #10  
Old 12-11-2013, 06:33 AM
patel218 patel218 is offline
Aspiring Member
 
Join Date: Dec 2013
Posts: 1
patel218 has 10 reputation points
Default

Hi Agetor & sfejos,
Can you please explain further about what username/password you are referring for CM to use in SM to gain the access?

I am having Avaya SMGR6.2 and SM 6.2 connected to CM 5.2.1. However, We are not connected the CM 5.2.1 through SMGR. It's just having the SIP trunks from CM to SM via SMGR administration.

What username/password I have to use to get the root access on Session Manager?

Thanks in advance,
Regards,
N Patel
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:26 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.