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Old 07-28-2014, 08:29 AM
morri206 morri206 is offline
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Default CallPilot: "The operation failed. An object cannot be found."

We recently upgraded three users to new laptops with Office 2013. They had all previously been using Callpilot without issues on Office 2010. Two of the users are not having any issues with the new set up either. One of them however is having an on-going problem:

When a fax or voicemail comes in, he gets a new message in his Callpilot mailbox, but when he tries to open the fax/voicemail, he gets a pop-up message from Outlook saying "The operation failed. An object cannot be found." and he cannot view/listen to the attachment. He has to completely exit out of Outlook and then re-open it, after which he can view/listen to the attachment.

I can tell that it's an issue with Callpilot and/or Outlook downloading the attachments. They initially come through as extremely small files (less than 1kb) and when he closes/reopens Outlook, they'll be whatever size they are supposed to be. From what I've found online, it may have something to do with his antivirus, but all three users have the same identical set up and the others are working fine. Does anyone have any suggestions?
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Old 10-07-2014, 08:03 AM
ankamath ankamath is offline
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Do you have the CP Trace logs from the desktop from which we are trying to open the attachment ?

Also if they have the same Fax sent from desktop messaging inbox to Outlook inbox, are you able to open ?

The Anti-Virus is ofcourse something to check for since it is mostly found a culprit. but since you have other desktop's use the same Anti-virus and works fine means they have some other application's adding into it..

Kindly provide the CP trace logs and also the Event logs from the Desktop.

Regards
Amith K
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Old 03-02-2015, 10:23 AM
corte38 corte38 is offline
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Was a solution found?
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Old 06-25-2015, 09:03 AM
merchc merchc is offline
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We to our having the same exact issue, Microsoft Outlook 2013, i have already done a full REVOuninstall of Office 2013 and Callpilot and reinstalled everything. All Windows Updates are done. End User using the same exact AntiVirus as everyone else.
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Old 07-13-2015, 12:18 PM
merchc merchc is offline
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Anyone here to help on this issue? It is happening on multiple computers now in our office.
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  #6  
Old 07-27-2015, 06:22 AM
hill23 hill23 is offline
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Although I haven't had any experience of this problem, I believe that the problem is resolved in the latest Desktop Message Client, which is currently 05.01.03.05

Regards,
Paul.
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