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Old 01-31-2014, 07:09 AM
bradbd bradbd is offline
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Default CMS Help Custom Reports

Hi All, I have an issue with CMS I need help, I cant find anything online or for the life of me figure out how to resolve it.

My issue is:

I am creating a custom report in CMS, it’s a historical. I can set the report up fine, when I go to edit-inputs I add the necessary ACD & Skill I want to run on.

But then when I run the report it runs the report on ALL skills within our phone system on CMS and goes back about a year! How can I stop this?

Your help would be greatly appreciated.

Many Thanks
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