Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > IP Telephony and Convergence
Reload this Page User Disconnects to Busy Signal When Calling Outside Number
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-17-2015, 12:42 PM
hodge47 hodge47 is offline
Aspiring Member
  
Join Date: Feb 2015
Location: Frederick, MD
Posts: 1
hodge47 has 10 reputation points
Default User Disconnects to Busy Signal When Calling Outside Number
I have a few users at a site who disconnect after a random period of time when calling an outside number. It seems to only be a few users at this particular site having the issue out of the entire organization. I was able to get a trace of one of the users as she was calling one of our vendors where she was disconnected 4 times(although I can only fit 2 in here). I have done as much research as I can on the subject, but I cannot get a definitive answer to what is causing the issue.


Here is the trace I ran:
14:31:04 TRACE STARTED 02/05/2015 CM Release String cold-00.1.510.1-19100
14:31:24 G711MU ssff ps:20
rgn:3 [10.151.17.83]:30484
rgn:3 [10.156.1.21]:31928
VOIP data from: [10.156.1.21]:31928
14:31:36 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:31:36 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:31:37 dial 818008362326 route:PREFIX|FNPA|ARS
14:31:37 term trunk-group 1 cid 0x20d4
14:31:37 dial 818008362326 route:PREFIX|FNPA|ARS
14:31:37 route-pattern 8 preference 1 location 1/ALL cid 0x20d4
14:31:37 seize trunk-group 1 member 67 cid 0x20d4
14:31:37 Setup digits 18008362326
14:31:37 Calling Number & Name 2402365828 Florwick, Kar
14:31:37 Proceed trunk-group 1 member 67 cid 0x20d4
14:31:39 Alert trunk-group 1 member 67 cid 0x20d4
14:31:39 active trunk-group 1 member 67 cid 0x20d4
VOIP data from: [10.156.1.21]:31928
14:31:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:31:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:31:49 digit 2 originated by station 65836 cid 0x20d4
14:31:49 digit 2 sent to trunk-group 1 member 67 cid 0x20d4
VOIP data from: [10.156.1.21]:31928
14:31:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:31:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:31:56 digit 2 originated by station 65836 cid 0x20d4
14:31:56 digit 2 sent to trunk-group 1 member 67 cid 0x20d4
VOIP data from: [10.156.1.21]:31928
14:32:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:32:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:32:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:32:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:32:24 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:32:24 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:32:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:32:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:32:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:32:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:32:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:32:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:33:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:33:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:24 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:33:24 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:33:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:33:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:33:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:33:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:34:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:34:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:34:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:34:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:34:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:34:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:34:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:35:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:35:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:35:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:35:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:35:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:35:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:35:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:36:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:36:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:36:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:36:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:36:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:36:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:36:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:37:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:37:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:37:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:37:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:37:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:37:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:37:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:37:57 denial event 1191: Network failure D1=0x922e D2=0x26
14:37:57 idle trunk-group 1 member 67 cid 0x20d4
VOIP data from: [10.156.1.21]:31928
14:38:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:38:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:38:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:38:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:38:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:38:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:31928
14:38:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:38:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:38:38 idle station 65836 cid 0x20d4
14:39:47 G711MU ssff ps:20
rgn:3 [10.151.17.83]:30484
rgn:3 [10.156.1.21]:32932
VOIP data from: [10.156.1.21]:32932
14:39:59 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
14:39:59 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:40:03 dial 818008362326 route:PREFIX|FNPA|ARS
14:40:03 term trunk-group 1 cid 0x23ed
14:40:03 dial 818008362326 route:PREFIX|FNPA|ARS
14:40:03 route-pattern 8 preference 1 location 1/ALL cid 0x23ed
14:40:03 seize trunk-group 1 member 69 cid 0x23ed
14:40:03 Setup digits 18008362326
14:40:03 Calling Number & Name 2402365828 Florwick, Kar
14:40:04 Proceed trunk-group 1 member 69 cid 0x23ed
14:40:05 Alert trunk-group 1 member 69 cid 0x23ed
14:40:05 active trunk-group 1 member 69 cid 0x23ed
VOIP data from: [10.156.1.21]:32932
14:40:07 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
14:40:07 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:40:08 digit 2 originated by station 65836 cid 0x23ed
14:40:08 digit 2 sent to trunk-group 1 member 69 cid 0x23ed
14:40:11 digit 2 originated by station 65836 cid 0x23ed
14:40:11 digit 2 sent to trunk-group 1 member 69 cid 0x23ed
VOIP data from: [10.156.1.21]:32932
14:40:17 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
14:40:17 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:32932
14:40:27 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
14:40:27 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.156.1.21]:32932
14:40:37 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
14:40:37 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
14:40:40 denial event 1191: Network failure D1=0x922e D2=0x26

From what I gathered from my research it looks like a SIP trunk issue of some kind so I have changed her extension to H.320 conversion to see if that would help at all but really I'm just shooting in the dark. She is also using an Avaya 4621 and if you need any of her extensions configuration information I can likely retrieve that as well. Any help with this matter would be greatly appreciated.
Reply With Quote
  #2  
Old 02-19-2015, 07:25 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
  
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Delivered Start Your Diagnostics with these Tests
I like to run the command "list measurements trunk-group summary yesterday-peak" in ASA to see what kind of traffic I have and whether there is any call blocking, Being Insurance in a regulation rich state (RI), I check this daily for the previous day.

Also I noticed the "14:37:57 denial event 1191: Network failure D1=0x922e D2=0x26" line preceeding the outage.

The book tells you
[0x26/0xA6] - Network out of order
The call was not completed because the ISDN network is not functioning correctly, and the condition is likely to last a relatively long period of time. Immediately reattempting the call will probably be unsuccessful.


When a call drops during a call, I first think it's a carrier issue. With all carrier issues the first thing I do is to run the command: "list measurements ds1 log PPCss where PP = PBX number, C = the carrier, and ss = the slot number in that carrier. This will show you any carrier issues. If this is all zeros, the next thing I would do is to test the cabling between your PBX and the Carrier's DEMARK for trunk group 1.

I hope this helps.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Last edited by marzahn; 01-19-2016 at 07:29 AM.
Reply With Quote
  #3  
Old 01-10-2016, 11:19 PM
qah qah is offline
Aspiring Member
  
Join Date: Jul 2012
Posts: 1
qah has 10 reputation points
Default
Hi hodge47
I have the same problem. Have you found any way to fix it?
Any help would be very appreciated.

Thank you.
Reply With Quote
  #4  
Old 01-13-2016, 12:57 AM
vtriko vtriko is offline
Member
  
Join Date: Aug 2015
Posts: 6
vtriko has 10 reputation points
Default
Try to get MST trace from trunk.
Reply With Quote
  #5  
Old 01-19-2016, 07:31 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
  
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Fingerprint Run a Trace in Emulation
Quote:
Originally Posted by qah View Post
Hi hodge47
I have the same problem. Have you found any way to fix it?
Any help would be very appreciated.

Thank you.
...And post the results here so we can have a look.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 10:11 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.