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Old 12-26-2011, 09:38 AM
dbanin1 dbanin1 is offline
Join Date: Mar 2010
Posts: 3
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Default Experience Portal - barge in

We have a Dialog Designer application with an announcement , a ws connection and then a prompt and collect. Barge in type is set to speech , and we are using DTMF.
All prompts have barge-in "true". In the DD simulator I am able to barge-in and interrupt both the first prompt and the prompt in the Prompt and Collect as well.
Once installed on the Experience Portal , barge-in is not working for the first prompt, but works fine for the prompt and collect.
I have enabled type ahead DTMF in the VP.

Is this a bug or some misconfiguration?
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Old 09-25-2013, 11:04 PM
amitc amitc is offline
Join Date: Sep 2013
Posts: 4
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Hi, I am facing a similar issue. Instead of a prompt and collect, I have a menu. The prompt has barge-in enabled. DTMF type ahead is enabled on AEP. The code works fine on OD simulator. However it stops working when application is deployed on AEP.
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Old 02-04-2014, 08:31 AM
lpapas lpapas is offline
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Join Date: Feb 2014
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Hi amitc

I am using ep 6.0 sp2 and I am having similar issues. Barge-in is not working as expected. Did you find a solution for your problem?

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