Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 02-13-2017, 08:15 AM
akparmale akparmale is offline
Join Date: Sep 2016
Posts: 9
akparmale has 10 reputation points
Default Customers Preferred language using Salesforce

Hello Team,

One of our BP has a query as following :

"We are in the process of implementing Sales force with IPOCC
We have a requirement to check the Preferred a Customers Preferred language in Salesforce and route a call within IPOCC based on this field
If no language is selected we will give them the option to select a language and write this selection back to Salesforce
Normally with IPOCC we can do this with a Database query action and also change the selection using the Database Modify element
How is this done with Salesforce?"

Can anyone please assist on the same.

Quick response will be useful.


Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:44 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.