Having to restart messaging for failed transfers

[pfoulk]

Here is my problem: The Avaya CMM 6.0 messaging system is setup to route calls to various options. When a user dials in to the main attendant, they select a function that is supposed to transfer to a telephone extension. The system says "Transfer cannot be completed at this time" and promptly hangs up the caller.

In order to "fix" the issue, we have to stop messaging and start messaging, which then the system functions properly for a period of a few days. Any suggestions?

[mathew]

Hi

The possible reason for the transfer failure could be the unavailability of voice mail channels to complete the transfer and it may happen if you have stuck or hung Audix ports.When you do a stop and start all the ports getting free and it starts working again.

Make sure you have the latest patches available for CM and CMM, make sure your configuration is correct.

Also you can think of upgrading your systems to the latest release (6.3).

Jeas Mathew | Office: +1 720 444 1508|E-mail: mathew@avaya.com

[pfoulk]

Hi Mathew, Thanks for the reply. How can I see if the voicemail channels or Audix ports are hung? And do you know of another way to "fix" the issue other than stopping and restarting messaging/

[mathew]

Hi,

You can use the voice channel monitor option under server information menu on the messaging webpage. Also you can busy release the voice ports from the voice equipments diagnostics menu. Also you can busy release the signalling and trunk groups from CM. If you have some issues with the voice ports on the CMM you will find an alarm/warning in the messaging.

[jattwo]

I would also inspect the maintenance log for any unusual errors. That could help point to a root cause.

[yadav29]

please contact your System Administrator for further assistance.