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Old 11-24-2017, 09:46 AM
attwo1 attwo1 is offline
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Default CMS newbie ACD question

Hello all,

I need help today with the simple task of deleting a few Agent-IDs from my CMS. The problem I have is with being able to get to the correct ACD to delete the right agents. I have three ACDs and I need ACD3. How do I get the the ACD3 Dictionary? It defaults to ACD1 and I do not know how to get to the ACD3 Dictionary. I do not have CMS Supervisor on my desktop, so do I need that to perform this task? I was trying to do this by logging into the CMS menu using putty. I am not a call center manager either. I am an Avaya PBX engineer trying to do a little CMS work and learn at the same time.

Thanks in advance, and yes, I am a newbie at CMS.

Last edited by attwo1; 11-24-2017 at 09:56 AM.
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