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Old 02-03-2013, 11:21 AM
fthelpdesk fthelpdesk is offline
Join Date: Apr 2010
Posts: 4
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Default Can we have the (AUX-Auto-in...) buttons on 9650SIP Phone


I have CM 5.2.1 & SES 5.2. Most of phones are H.323, while some of them are SIP. The customer wanted to utilize the buttons that usally used by the call center agent in the SIP Phone ===> buttons that need to be programmed in 9650 (As SIP) are (auto-in, aux, ... etc) Can this be possible? and how it can be imlemented?

I know that H.323 is providing more telephony features, but not sure how features and buttons can be extended to the SIP Phones.

FT Helpdesk
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Old 02-03-2013, 09:53 PM
mittas mittas is offline
Join Date: Feb 2013
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I think this can be done, you just need to administer the phone in Avaya CM on 4th page of add/change sta xxxx form you can assign the buttons you required.

Since i have not tested this.Please inform me too

display station xxxxx Page 4 of 5
Room: Headset? y
Jack: Speaker? y
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:

List1: List2: List3:

1: call-appr 5:
2: call-appr 6:
3: Auto-in 7:
4: aux-work 8:
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Old 02-03-2013, 11:54 PM
rvengco rvengco is offline
Join Date: Jul 2010
Posts: 35
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Hi fthelpdesk,

Since you mentioned that you are using SES then it is not supported.

Please check on the below link.


on page 7, you can see Contact Center (General) is not supported on SES. (Though in Session manager it was mentioned it is supported) if you will go to page 21. It is mentioning

Contact Center (General)
Communication Manager has many features that are associated with contact centers or ACD (automatic call distribution) which are not supported on the 96XX SIP stations. Examples of these are: agent login logout, after call work, aux work, etc.
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Old 02-04-2013, 06:38 AM
gwebster gwebster is offline
Join Date: Mar 2010
Location: Ottawa
Posts: 143
gwebster has 25 to 49 reputation pointsgwebster has 25 to 49 reputation points

The 9608/9611G/9621G/9641G with SIP 6.2 or later software support Contact Center features. You will also need Avaya Aura Call Center Elite 6.2 or later.
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