MM R5.2 FEDBSync

[unitysso]

I have a new R5.2 MAS/MSS single platform where some users are having issues with password access. I have seen this on other sites and ran FEDBSync to clear this up. I am trying remember when running FEDBSync do I need to stop services, backup files etc., or can I just run the FEDBSync program and it will look after the services. If I need to backup files, what files and wher do I find them. If I need to stop services what services. Do I need to stop all ports while running this? Thanks.

PS the issue is some users cannot log in, I change the password in MSS Subscribers but it still does not allow access.

[zpiao]

1. no need to backup your files on MAS since FEDB resync only resync FEDB database only .
2. no need to stop service. resync tool will stop all neccesary services and start them up after finish resync work .
3. no need to stop ports , it will be done by resync tool .

[r7admin]

If you don't have the FEDB rebuild utility, how do you get it? Thanks.

[mdasani]

The tool is shipped with Mm software, location C:\Avaya_support\Tools\FEDBResynchTool. Look up Avaya support site you might find MM tools there as well. There is a DLL in the folder, you might have to register that before you can run the EXE, instructions are in the same folder.

[cpro114313]

Is this service affecting?

[kennethleemeans]

Yes it is service affecting

[yadav29]

try to change the password...still the password is not accepting..you can restart the Messaging application service & then try to login.