Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 05-29-2015, 03:26 PM
green412 green412 is offline
Aspiring Member
Join Date: May 2015
Posts: 1
green412 has 10 reputation points
Default Unable to Add Agent Group- CMS Sup 16.3

I have read the .pdf help file and the CMS help, and I've hit an annoying roadblock in adding an Agent Group.

I get up to step 6: "To add the agent group to the Dictionary, select Actions > Add."

But "Add" does not exist. Screenshot below:

Reply With Quote
Old 05-30-2015, 12:12 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


The login you have used to login in supervisor do not have write permissions on dictionary items.

Please ask your admin to give write access for dictionary to add agent group.

I hope it helps.
Reply With Quote

agent group, cms 16.3, cms supervisor 16.3

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:31 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.