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Old 10-16-2014, 01:12 PM
kweidlich1 kweidlich1 is offline
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Join Date: May 2014
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Default Chat not making it to agent desktop

Able to login to chat queue, however, when a chat is initiated, it doesn't alert the agent desktop. Attached is an error log from the IPOCC server.
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File Type: docx Chat error.docx (13.4 KB, 5 views)
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Old 10-17-2014, 04:42 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
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marquardt has 14 reputation pointsmarquardt has 14 reputation points

Please check TTrace log ChatTaskserver:

Server state is now: eRouteActive -> Then ChatTaskserver works.

AgentSignOnAG: .Agent=..... -> is an Agent signed on?

or add complete TTrace log.
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Old 10-17-2014, 06:22 AM
johnbriggs johnbriggs is offline
Join Date: Aug 2014
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Solution Confirmed Issue Resolved

Activating the Task Flow in the Task Flow editor resolved the issue.
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Old 11-07-2014, 08:28 PM
hughe92 hughe92 is offline
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Join Date: Nov 2014
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Someone activated my desktop agent and I'm happy. Thank you for a good tips guys.

field service software
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