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Old 05-20-2014, 05:59 AM
tjones137 tjones137 is offline
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Default Digital handsets on IPO SE

Can IPOCC agents use the disgital handsets connected to an IP500v2 expansion unit when the IPOCC is connced to the Primary Server. The underlying question is does TAPI now cover the SCN element of IPOSE to the point Agent handsets can be registered to any node.
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Old 05-21-2014, 06:00 AM
marquardt marquardt is offline
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Default Answer

IPOCC Agents can be placed everywhere on the SE solution: Primary, secondary, IPOL expansion or IPO500v2 expansion. Use the IPOCC supported phones.
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Old 05-22-2014, 01:59 PM
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wkirk wkirk is offline
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Default IPO CC - User Interface, Agent & Client FAQs

What phones are supported with IP Office Contact Center?

Here is the currently list of supported endpoints:
IP phones: 1608, 1616-I, 9608, 9611, 9621, 9630, 9640, 9641, 9660
Digital phones: 9504, 9508
DECT Phone: Agents logged in on DECT phone, call can be answered and ended. Hold, retrieve & twinning are not currently supported



 
Avaya IP Office Contact Center Technical FAQ 01/2014 V1.1

https://avaya.my.salesforce.com/sfc/...estions%20(FAQ)

Kirk

W.K. ‘Kirk’ Kirk | Technical Support Engineer| ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com


Use this link for the current IPO Matrix:
https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/06930000001zd3vAAA


Click here for – IP Office Knowledge Base

Please utilize our FAQ database tool before you engage the TechniCenter at : https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3ja0000000LXXRAA4

To Contact the Technicenter call 1.888.297.4700 or 720.444.7700 or email ATAC@avaya.com with the product in the subject line.

Last edited by wkirk; 06-05-2014 at 08:16 AM.
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