Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 10-24-2012, 09:38 AM
juchn juchn is offline
Aspiring Member
Join Date: Oct 2012
Posts: 1
juchn has 10 reputation points
Exclamation Caller ID extension on Avaya to work with RDS server, TAPI

We have PBX to VOIP at our business that involves an Avaya phone system. What we are trying to accomplish is to have an RDS server be able to determine what extension is coming in through a remote connection from any session and prompt the user within our application software with CallerID information.

Previously we were using a third party software called TeleTools, which can be found here. The way our RDS server is setup is that it uses an IP Office client that is installed, a TAPI driver also installed locally on the server, then we go into the Control Panel>Phone and Modem>Advanced Tab>Then there is an option for Avaya IP Office TAPI2 Service Provider>Configure>put in an IP address that we connect to, then the telephone extension as the username.

The problem is that right now we can get only a single user to login since the Control Panel settings are Global. We are looking to figure out a way, if even possible, to allow multiple profiles through RDS to allow extensions. This could either be a plugin, batch file, etc.
Reply With Quote

avaya, callerid, rds, tapi driver

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:34 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.