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Old 01-08-2015, 03:58 AM
bartl17 bartl17 is offline
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Default Auto Answer of incoming calls

We are currently running 4610SW pending an upgrade.

Currently our phones are set to auto-answer when ever a call comes through to an adviser.

Our new call handling process for our advisor means that this is no longer suitable.

Is there an option on the phones to change auto-answer so that advisor has to hit the call answer button to retrieve a call so that they have a couple of seconds to finish their current task.

Matthew Bartlett
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Old 01-29-2015, 12:49 PM
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marzahn marzahn is offline
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Exclamation Still Waiting for an Answer

Perhaps the reason no one has answered, Bart, is that your question is unclear. So I have a few questions:
  • What is an "Advisor?" Is this a call center manager of some kind?
  • Do these folk have any special programming that differentiates them from other staff?
  • When you speak of "Call Handling" what do you mean? vector processing, uniform-dialplan, something else?
  • What "option on the phones to change auto-answer" do you seek? voicemail, findme, after call work?
  • What version/release of PBX are you running? Is it Avaya or Nortel?
I hope this helps.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 01-29-2015 at 12:54 PM.
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