Phone Not Ringing (1st Call Appearance Only)

[gsikic]

Phone set type 9611G
Type selection is: 9630
Problem: An incoming call hits call appearance button 1, but does not ring the phone set.
Upon further testing: There is an ignore feature when a second call appears, and the user does not want to answer it.

Regardless: The phone does not ring incoming calls...

[mlombardi1]

Is the call appearance on the station form set to ring? Look for the "Rg" field to the right of the call appearance and make sure it's set to (r).

[gsikic]

Hi MLombardi
this is fixed: I was shown how to do a "reset ip-stations" - which worked...
However your instruction to check the call appearance buttons raised a question: I don't have those fields in my view. Can you show me an example? Pls see my attachment...

Thank you for your response!
greg

[marzahn]

You will only see this option when you activate per botton ring control on tab two of station config.