Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 03-17-2016, 03:20 AM
frade2 frade2 is offline
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Question HELP!! AACC6.4- POM Blending- not ready state when change from outbound to inbounbd

Hi Experts!

We have a question related to POM and AACC6.4 in AML (CS1000).

We are testing blending, and we notice that, when agent goes from outbound campaign to inbound, their state changes to "NOT READY" and they need manually to change again to ready.

The notice also that, this behaviour depends on the call presentation you configure in the agent....
If the agent has "RONA" for example 10 second the goes back to not ready in the disposition class of AACC, the problem reproduces, but if you configure the disposition class to let the phone ringing without RONA, the problem not ocurrs.

Do you have any idea whats wrong? is the correct behaviour??

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:29 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.