Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 05-20-2012, 12:18 AM
arunk arunk is offline
Join Date: May 2011
Posts: 5
arunk has 10 reputation points
Default Voicemail Pro Call active even after call disconnected by caller.

Dear All,
I am using a Voicemail pro module to answer the call coming on an analog line.

Ip office 500 v2 rel 7
Voicemail pro 6.1

I am facing a strange problem, even after the call is disconnected by the caller, the DBGVIEW shows the call looping inside the voicemail pro module until a timeout condition is reached.

The analog line remains busy all the this time until the call reaches the disconnect condition inside the Voicemail pro module.

I have enable disconnect supervision on the line from ipoffice manager and same is enable on the line by the carrier.

How can i stop the call flow immediately the line is disconnected by the caller to make the line free again...
Please help.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 03:25 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.