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Old 09-28-2017, 10:55 AM
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marzahn marzahn is offline
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Question Connecting to 711 without using the FAC "9"

My firm is working into the 21st century by "fits and starts." One of my recent tasks is to insure that a staff person can call the 711 service when required.

I confirmed that staff can dial and connect to 711 from an internal system phone by keying “9711.” However I have not yet found the key to using only 711. my call tracing always reports a "denial event 1643: Off-hook dialing time out." What did I miss?

Though set up properly in the ARS analysis table keying "711" does not work. Also adding either of the following lines to the ARS digit conversion table...
711 3 3 3 918007455555 ars n n
or
711 3 3 3 9711 ars n n

did not work. I have tried several permutations of this both with and without the following line . . .
711 3 3 p1 svcl n
in the ARS analysis table. Next, I might try an
ars digit conversion table entry changing 711 to a VDN and having the vector route to 800-745-5555.

Anybody who has the key, please let me know.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 09-28-2017 at 11:01 AM. Reason: better clarity
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Old 09-28-2017, 12:50 PM
mitta3 mitta3 is offline
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Try to dial 711 from Trunk Line TAC number and confirm if this is successful or not. then

Ensure You have a entry in dial plan for 711 3 3 as ars, put trace in CM share the trace log
also check call type should be emergency/public

Number min max route pattern type
711 3 3 9 emer

Last edited by mitta3; 09-28-2017 at 12:59 PM. Reason: Addition
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Old 09-29-2017, 04:56 AM
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marzahn marzahn is offline
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Solution Confirmed That was the answer Mitta!

Try to dial 711 from Trunk Line TAC number and confirm if this is successful or not.
Success

Ensure You have a entry in dial plan for 711 3 3 as ars, put trace in CM share the trace log. Also check call type should be emergency/public
There is no selection "emergency/public" in my system. However dial plan entry: "711 3 3 ars" worked.

Number min max route pattern type
711 3 3 9 emer
using the command: "change ars analysis 7," I added the line " 711 3 3 1 emer" as we use Route Pattern 1 for local calls.

GOOD JOB!
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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