Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 09-22-2010, 02:33 PM
esalguero esalguero is offline
Aspiring Member
Join Date: Sep 2010
Posts: 1
esalguero has 10 reputation points
Default IDS Error ACS Failure occured on Switch#1, error code =0.

Hi all, please I need your help.

Our IDS voice and presence is given the following error:

[Thu Oct 29 16:02:51.294],Info,6096,CStatThread::StartStatistics - Statistics function for Switch#1 started successfully

[Thu Oct 29 16:02:51.294],Info,3972,Update trunk group thread started, ThreadID=f84

[Thu Oct 29 16:02:51.294],Info,3972,Update trunk group thread for Switch#1 started, Thread ID is 0xF84.

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). privateData.length = 0, cstaEvent.eventHeader.eventClass 1, cstaEvent.eventHeader.eventType 7

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - Private data is 0 length.

[Thu Oct 29 16:02:59.126],Minor,5440,CCVCTStream::EventDispatchThreadProc - acsGetEventPoll returns ACSERR_BADHDL in thread 0x1540

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - Exit point. Event Dispatch Thread Stopped, ThreadID=0x1540

[Thu Oct 29 16:02:59.126],Info,6096,Message ACSUNSOLICITED:ACS_UNIVERSAL_FAILURE Received

[Thu Oct 29 16:02:59.126],Info,6096,ACS Universal Failure Code: 0

[Thu Oct 29 16:02:59.126],Major,6096,ACS Failure occured on Switch#1, error code =0.

[Thu Oct 29 16:02:59.126],Info,6096,Stream of Switch#1 aborted

I am wondering if this is an issue related to AES. Someone knows how fixed it.

I will appreciate your help.


Reply With Quote
Old 09-23-2010, 03:21 AM
k2cinswedenab k2cinswedenab is offline
Hot Shot
Join Date: Jul 2010
Posts: 18
k2cinswedenab has 10 reputation points

This is mentioned as fixed in the Release Notes for Service Pack CCE 4.1.1

XML Server needs to handle
Since this is not currently handled, if a stream fails the XMLServer
never releases the resources associated with this stream and creates
a new one. As a result of which the stream count keeps on increasing
and eventually the XML Server crashes
Either deploy the latest release or try restarting both XML Server and AES.

Regards Andreas
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:20 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.