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Old 09-03-2010, 10:11 AM
rdelgadillo rdelgadillo is offline
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Default CCE 4.1 Supervisor to agent messages

Hello,

How should be activate the functionality for Supervisor to send text-based messages to agents in a CCE 4.1 version
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Old 09-05-2010, 11:47 PM
k2cinswedenab k2cinswedenab is offline
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Hello

There isn't a out-of-the-box solution for that that im aware of.
I believe that function was removed from CCE when the new CCE Desktop arrived with version 3.0.

Although you could implement the out-of-the-box MS Communicator plug-in in the CCE Desktop to achieve almost the same thing.

Regards Andreas
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