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Old 07-29-2015, 04:46 AM
shaikht shaikht is offline
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Default Whitepaper:PC- AGENT BLENDING (PROACTIVE/PREDICTIVE AGENT BLENDING – PAB)

Technical whitepaper is posted on support site at below link on which we would look at the working of Agent Blending feature (also called PAB) on Proactive Contact.

https://downloads.avaya.com/css/P8/documents/101012464
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Old 07-29-2015, 08:11 AM
tthott tthott is offline
 
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Default POM 3.0.1 Issue

Hi,

we have recently installed POM 3.0.1 system with CC Elite mode, but we are getting below errors on the log, appreciate for any help to resolve this.

Failed to launch OCWS. OCWS Fault: Transport error: 503 Error: Service Temporarily Unavailable

|Failed to connect to NailerProxy.|BUP

Waiting for router of zone Default to get initialized

Also CC Elite configuration is not very clear on the document, please reply if anyone done this configuration.

Regards,
Thanveer
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