Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-13-2016, 09:36 AM
ley1 ley1 is offline
Aspiring Member
 
Join Date: May 2015
Posts: 2
ley1 has 10 reputation points
Default Why does CTI app lose Connectivity to AES?

We have a third party custom CTI application that uses AES. I frequently (at least once a week) have to start and stop the services on the CTI application, as it has started to receive garbage from the AES. The developer says there is an issue with the AES losing it's connecting to the CTI application and not being able to "re-establish" the link. He ways it is an issue on the AES side. I have always experience many problems with AES connections on this, as well as other applications. Does anyone else experience this "flakiness" with AES? Is there truly a problem with AES here? Is it something Avaya is working to correct? My multi-billion dollar call center is frantic that at least one morning every week they come in and their custom application is down. Help!

Last edited by ley1; 05-13-2016 at 09:37 AM. Reason: typo
Reply With Quote
  #2  
Old 05-19-2016, 06:15 AM
dupl7 dupl7 is offline
Whiz
 
Join Date: Jun 2015
Posts: 40
dupl7 has 10 reputation points
Default AES Link

Hi,

What Version of AES are you using...What version of CM are you using
What is the link connectivity between CM and AES (LAN or WAN)

Have you checked the log file to see if it is only the CTI app that loses connectivity or does AES lose connectivity to CM..?
Reply With Quote
  #3  
Old 03-29-2017, 10:29 AM
tcanla tcanla is offline
Hot Shot
 
Join Date: Mar 2017
Posts: 10
tcanla has 10 reputation points
Default

If ever you're looking for another CTI solution, you should check out Tenfold. We've been using it for at least a year now and so far we haven't had any problems. They provide useful features as well. Here's their website - www.tenfold.com/integrations/
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:37 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.