Using NS button on attendant console

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Using NS button on attendant console

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12-17-2013, 04:08 PM

ssmokinjoe ssmokinjoe is offline

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Join Date: Dec 2013

Posts: 17

Using NS button on attendant console

Hi, we are on CM 6.3 and have an issue that I can't seem to get around.
When our main number is called the attendant (an actual person) answers the call. When she goes on break or goes to lunch I have it setup so that she activates the night-service feature and the calls are re-routed to our call center via a VDN that points to a vector. The issue is that when a caller zeros out of the call center menu and tries to get back to the attendant it just rings no answer. What I would like to be able to do is send them back to the call center after just a few rings. Thank you for your support and consideration.

Joe

Last edited by ssmokinjoe; 12-18-2013 at 07:37 AM.

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