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Old 05-12-2016, 01:03 PM
dfw1mtg dfw1mtg is offline
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Default Low Volume using Telecommuter Mode in One-X Agent

I'm not sure if we have looked over a setting or parameter in Communications Manager 6.2. We are beta testing agents working from home using One-X Agent 2.5.5

They use a simple analog line dialpad Jabra or Star-Tec brands with a headset using it in Telecommuter mode with the One-X Agent.

Everything works well but the agents are telling us that their receive volume on their headset is very low even after turning up the volume on the analog dialpad device.

What is strange is if they use the Dialpad without logging into the system using One-X Agent the volume is nice and loud. As soon as they login the agent into the One-X Agent the volume immediately gets low.

Is there something that needs to be changed in One-X Agent or Communications Manager 6.2?

Thanks
Mike G.
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