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Old 12-04-2016, 10:37 PM
prasa7 prasa7 is offline
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Join Date: Oct 2013
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Default system wait time

Hi
i have 7 topics and each has its own average time announced. i need the IVR to announced the average wait time system wise how can i achieve this.
Basically whats happening is topic A has a wait time of 7 mins and topic B has not received any call. if the call comes on topic B the average wait will be announced is 1 or 0 mins which is not correct. It should announce average wait time is 7 mins.
there is only one agent group taking calls from different topic.
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