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Old 05-30-2017, 05:47 AM
mbruns mbruns is offline
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Default Call Forwading - CMS

I'm trying to program a button on a 9611G IP phone that when active will forward calls to my cell. CM only allows me to enter another extension for forwarding - not a full phone number. I made changes to COS to allow for the external forwarding but that hasn't helped any. Any suggestions ? Thanks
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Old 05-31-2017, 11:28 AM
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marzahn marzahn is offline
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Solution Delivered Avaya EC500

Quote:
Originally Posted by mbruns View Post
I'm trying to program a button on a 9611G IP phone that when active will forward calls to my cell. CM only allows me to enter another extension for forwarding - not a full phone number. I made changes to COS to allow for the external forwarding but that hasn't helped any. Any suggestions ? Thanks
What you need is an Avaya product called EC500 (expand to cellular). Your system should have come with 5 licenses. And yes . . . you can program a button on your phone to toggle the feature on and off.
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Bill Marzahn
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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